Application Manager, Win XP SP3, Kernel32.DLL

Thanks, Jeff.

I used Control Panel to uninstall the three entries I found for Acrobat: Acrobat X Pro and two entries (one small, one large) for Acrobat XI Pro.  I then downloaded the Acrobat 11 Pro file from the page you cited and installed it.

The program works, but it was working before.  The first time I launched it, I got the error message window entitled "adobe_licutil.exe - Entry Point Not Found" and the error message "The procedure entry point CreateSymbolicLinkW could not be located in the dynamic link library KERNEL32.dll."

I printed a page from Firefox; it's the download page for the Acrobat files.  Here's what is in the "printed" file:

And now for more strangeness.  What you see above is from a screen capture of the pdf (created by the print function) opened in Acrobat XI.  If I select those same characters and paste them to this message as text, here's what I get:

     If you no longer have the installation m edia of Acrobat

     DC, Acrobat XI, or Acrobat X, you can download

     replacem ent installers from this page.

     Acrobat DC or CC subscription

     If you have Acrobat DC subscription or have

     purchased Acrobat DC as part of VIP program , go

     to download Acrobat DC (Continuous).

     If you downloaded Acrobat DC through your

     Creative Cloud m em bership, the best way to

     reinstall is with the Creative Cloud desktop app.

That, to me, says it's a codepage or symbol set issue.  If I paste the copied text from the clipboard to Notepad, I get plain text (albeit with the extra spaces in "m edia," "replacem ent" and so on).  If I paste it to Word for Windows, I get text with different sizes and colors; it's still not the same as the original webpage, but "Acrobat DC or CC subscription" is larger and the links are in blue (although they are not actually clickable links).  If I paste it to Illustrator CS6, I get the text and line breaks (and extra spaces), but in my default Illustrator typeface.

I don't see anything in Firefox or Acrobat that lets me control the codepage or symbol set.  Moreover, if I select text from that web page in Firefox then copy and paste it directly into Word for Windows, I get a near-exact duplicate of the web page: The fonts are changed, but the sizes are the same, the paragraphs are spaced and bulleted correctly -- and the links have been converted to clickable hyperlinks.  That tells me there's nothing funky, in general, with how Firefox is displaying the web pages.

Keeping it "in the family," I pasted the same text into Illustrator.  I got new point text with the three paragraphs I had selected.  However, there were no line breaks within the paragraphs.  The sub paragraphs are indented (with spaces), but have no bullets.

Status:

  1. Mild progress in that I have the updated version of Acrobat IX installed.

  2. No progress on the printing problem.

  3. A step backward with Adobe Application Manager.  Before I was only getting error messages when I tried to update; now I'm getting an error as soon as I run the program -- and the only options are Retry or Quit.

  4. New problem: It appears I've lost the ability to have my CC license confirmed online.  When I started this mess, my CC applications were able to get status from the Adobe website.  Now it appears they cannot.  I suspect that means once 30 days go by, I'm going to be in trouble.