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laureb71315113
laureb71315113
Participant
August 4, 2020
Question

Apply multiple certificate-based signatures via Adobe Sign

  • August 4, 2020
  • 2 replies
  • 6339 views

Hello,

When I apply my certificate-based signature to a pdf and send it to another user for signature (via Adobe Sign for example), that user cannot apply their certificate-based signature on the document. They can only sign with the "Fill & Sign" tool.

Is there a way to enable having multiple users apply their certificate-based signature to a document after one another?

Thank you.

This topic has been closed for replies.

2 replies

M
margueritek
Inspiring
August 28, 2020

All the signatures need to be applied via Adobe Sign. So you create digital signature fields for yourself and the other user, then let Adobe Sign send the document to you for signing, and to the other user for signing. Adobe Sign needs to modify the PDF in a number of ways, so pre-signing doesn't work.

Amal.
Amal.
Legend
August 4, 2020

Hi Laureb

 

We are sorry for the trouble. As described, you want multiple certificate based signatures on the document.

 

Would you mind sharing the workflow/steps you are doing to send the document for signature? Are yoiu placing the signature fields for the other recipients or digital signature fields?

 

Also, what is the workflow/steps the user are doing to sign the PDF? Are they opening the form in web browser? if yes ask them to download the form to the computer and then open with Adobe Acrobat/Reader DC application and try to sign.

 

Regards

Amal

 

 

laureb71315113
laureb71315113Author
Participant
August 10, 2020

Hello Amal,

This is the workflow:

1. User 1 applies his certificate-based signature using the Certificates tool (Digitally Sign function).

2. User 1 uses the Adobe Sign tool, adding a signature field for user 2 to sign the document.

3. User 2 follows link received from Adobe Sign and opens document in Adobe Sign online.

This is where user 2 cannot apply his certificate-based signature. Same if he downloads the document, as the document is encrypted once user 1 has applied his own certificate-based signature.

 

You mentionned placing digital signature fields in the document, can you please indicate how to do this once user 1 has already applied his digital signature? I could not find instructions online.

 

Thanks in advance for your help.

Amal.
Amal.
Legend
August 23, 2020

Hi there

 

We are sorry for the delay in response.

 

For more information about sending the documents for signature please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/using/send-for-signature.html

 

Thanks

Amal

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