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Annie3735065293h8
Participant
May 13, 2024
Question

Archive function missing in Outlook Version 1.2024.501.300

  • May 13, 2024
  • 1 reply
  • 437 views

Hello, all!  I regularly archive folders within my email directory from Microsoft Outlook using the "convert to PDF" feature, which creates a portfolio document with each email listed as a file within a folder. 

 

Last week I had an upgrade to my Acrobat Pro (Version 2024.002.20736) and I notice that I no longer have this feature in Outlook.  When I revert to my "old" version of Outlook, it is however still there.  New Microsoft Outlook Version is 1.2024.501.300.  Any hints or tips on how to "reconnect" this plug-in with the new version of outlook?

 

 

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    1 reply

    Amal.
    Amal.
    Legend
    May 30, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Please update the Acrobat application to the new version 24.02.20759 from the help menu > check for updates and reboot the computer once. Also check for any pending/missing updates for MS office and see if that works.

     

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    ~Amal

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