Skip to main content
I
iKCRatliff
Participant
September 19, 2020
Question

Arcobat Signature Request

  • September 19, 2020
  • 3 replies
  • 880 views

Keep getting this message: "You are not authorized to send documents for signature. Please contact your account administrator" on adobe acrobat. I thought adobe sign or fill and sign was included in the creative cloud plan. However, this feature is not working for me and its not working for me through the online site. The cusomter service rep could not help me with this issue after I contacted them because the rep was reading from a script. In addtion, I can't merge PDF's through the application as well. Please help.

This topic has been closed for replies.

3 replies

G
glitGRO
Participant
June 3, 2021

I just renewed my CC full license. Previously Adobe Sign was included, but now it is not working for me either. Is this a bug that started June 1st?

E
Edgar Kraaikamp
Participant
June 1, 2021

I have the same issue to "You are not authorized to send documents for signature. Please contact your account administrator" on adobe acrobat. Does somebody know how to solve this part? 

    I
    iKCRatliffAuthor
    Participant
    June 7, 2021

    Actually, I called customer service and after many hours of going back and forth, they said that because I changed my email that this feature did not work for me under that email. However, I have been using that email and it was working just fine. Nonetheless, they fixed the problem and it's working fine now. Try calling support until they fix it. I contacted them many times before it was fixed.

      E
      Edgar Kraaikamp
      Participant
      June 7, 2021

      Thanks! I will give them a call then

      T
      Test Screen Name
      Legend
      September 19, 2020

      You should be able to merge PDFs (personally I thought Sign was extra cost, but may be wrong).

      Merging PDFS...

      1. What do you try (there are many different ways to merge)?

      2. What happens when you try? If you get a message please quote it exactly, thanks.

      3, What exact version (not "latest" please) of Acrobat Pro is installed?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices