Skip to main content
S
scottk83981073
Inspiring
June 5, 2025
Answered

assign password to request e- signatures

  • June 5, 2025
  • 1 reply
  • 1050 views

We normally use the “Request e-signatures” function to send our documents. Previously we were able to assign a password for view only before sending to the recipient. With the latest update this week, that prompt no longer available. We have attempted to use the “Protect PDF” function but it is not linked to sending out an e-signature request. Has anyone else come across this issue and/or found where a password can be assigned with a request e-signature? 

Correct answer Meenakshi Negi

All the screen captures you arae showing are from an interface I no longer no how to find. I am using acrobat.adobe.com, and what you are showing is what I used to get when I requested e-signatures. Recently the interface changed. If there is a way to access the old interface, please tell me what it is. I am attaching a screen capture of the "new and improved" intefrace which does not appear to have the option for password protecting the document--or at least I cannot find it. 


Hi TuckerLentz,

 

In the screenshot you shared, click the three dots next to the "Enter email" field on the left-hand pane. Check the screenshot below:

 

 

Let us know if that helps.

 

Thanks,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 6, 2025

Hi scottk83981073,

 

Thank you for reaching out.

 

If you are referring to the password that was used to add to the completed document, the option is still there. Once you add the document, click on the pen icon next to Agreement Settings below. Check the screenshot for reference.

 

 

In case you mentioned the password for authentication, which is required by the recipients to open and fill out the form, that option is available for each recipient individually. When adding the recipient email address, click on the pen icon next to recipient settings and select Password authentication. A screenshot has been added below. 

 

 

Fell free to let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

    T
    TuckerLentz
    Inspiring
    June 16, 2025

    I have the same problem, and I don't think the answer given addresses it. I am requesting e-signature on documents with sensative information so I want to password protect the document so that only those with the password can open it and access the information. I see where you can make the signer put in password to validate their identity, but it used to be that when you added recipients there was an option to password protect the document. This page provides those instructions for the OLD system:https://community.adobe.com/t5/adobe-acrobat-sign-discussions/password-protect-the-document-in-adobe-sign/m-p/11490167#M14287

    But those options do not seem to be available on the new and improved system, which is a huge step backwards. Unless the option is well hidden, in which case, I would appreicate somone letting us know where it is.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 18, 2025

    Hi TuckerLentz,

     

    Thank you for reaching out.

     

    If you see the above message, I have shared two screenshots. The second screenshot is the option you are referring to. The option is still there; however, its location has changed. Previously, it was available in the same box at the extreme right, where you add the recipients. Please take a look at the screenshots below.

     

    Previous version:

     

     

    Current version:

     

     

    In case you are referring to the password that is added to the document once it is signed, I shared it in the first screenshot in the last message. Please check the screenshot below.

     

    Previous version:

     

     

    Current version: 

     

     

    Feel free to let us know if you have any questions.

     

    Thanks,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices