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M
Maria31854111iy7m
Participant
August 23, 2023
Question

Assistance With Product Needed

  • August 23, 2023
  • 1 reply
  • 275 views

Adobe keeps asking me to purchase their plan, despite the fact that I have a plan.  I open a file and attempt to edit the document. The prompt says that I need to open on my desktop to make changes. When I open on my desktop, I am then told to purchase a plan to continue.  

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    1 reply

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    August 23, 2023

    Try signing out of your Adobe account, and sign back in. Obviously, do you want to make sure you're using the account that you have the subscription on.

     

    David Creamer: Community Expert (ACI and ACE 1995-2023)
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