Attachment disappear after document sent for e-signature

Question

Why did attachment disappear after a document is sent for e-sign?

What is the signer going to refer to if there is no attachment to see?

What is the purpose of having an attachment function when at the end of the day, the attachment is going to disappear?

Sent for e-sign using both app and web app. Same thing - attachment disappeared after doucment is sent out for e-signature.

S_S · Answer

Hi @Nat34974405jp0k,

Hope you are doing well. Sorry for the experience!

Do you still experience the issue? We tried the workflow on our end, and it worked fine. We would like to understand more about the event. Is it possible to share a screen recording video of the steps you are following? Also, a screenshot of what the recipient sees is needed.

More info on the procedure can be found here: Request signatures from others (adobe.com)

Please ensure you are updated to the latest version of Acrobat for the best experience.

For Windows - 2024.003.20054

For Mac- 2024.002.21005

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded