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Participant
February 6, 2022
Question

Auto detect pen and writing in Acrobat

  • February 6, 2022
  • 1 reply
  • 1710 views

Hello, I use the Acrobat paid version. Depsite the fact that the auto detect box is checked in the Preferences "commenting" section, Acrobat does not auto detect when I use a pen. It works perfectly well in other apps. I have to select comment each time I want to annotate a PDF, and even doing so Acrobat finds it hard to recognize when I am writing, leaving sometimes just spots instead of letters. I unistalled and resinstalled Acrobat, this solved the issue for a while before reverting to the same problem. I am on Windows 11 and an Asus touch PC. Please help, thank you

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1 reply

Adobe Employee
February 8, 2022

Hi There,

Could you please provide the following info to look into the issue further:

-Version of Adobe Acrobat

-Version of the machine

 

Regards,
Arvind

Participant
February 8, 2022

Hello,

thanks for your answer. I have the Pro Version, 2021.011.20039 (64 bits). I am on Windows 11.

Thanks for your help,

Adobe Employee
February 9, 2022

Hi Babelmansour,

Thanks for the info! Actually, we also need the specific touch device info you are using like Surface Pro(7/8/X) or any other device so that we can try to replicate the issue inhouse.

 

Regards,

Arvind