Automatic email not working after merging to pdf in Word

Question

After merging my Word document to PDF via the Mailing tab,and setting up automatic emailing, the merging works fine and i get a message that email has been successfully sent. However, the emails are not being sent.

What could be the problem?

Jonathan

Meenakshi_Negi · Answer

Hi jonathan_david_4749,

Thank you for reaching out, and sorry for the trouble.

As mentioned, you are merging the Word and PDF. Could you please confirm if you are merging files in the Acrobat desktop application?

If you are using the add-in in the mailing application, please share the steps you took and a brief recording to demonstrate the process.

Please also share the mailing app information along with the Acrobat and OS version in use.

Let us know if you need any help.

Thanks,

Meenakshi

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