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1 reply

Amal.
Amal.
Legend
October 30, 2023

Hi @Kim3325333250tx 

 

Hope you are doing well and thanks for reaching out.

 

This issue is addressed with the latest version 23.06.20360 of Acrobat and Reader. Please update the application from the help menu > check for updates and reboot the computer once. and see if that works.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

M
Marz36673635ld1j
Participant
April 11, 2024

I have the mac os 14.4.1 and the acrobat reader 2024.001.20643 and I still have this problem.

Amal.
Amal.
Legend
April 11, 2024

Hi there

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

A small video recording of the steps and the issue would be very helpful.

 

Do check for any pending/missing printer driver and firmware update and try updating it and see if that helps.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

 

~Amal

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