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December 10, 2025
Question

Bad file handler when trying to save PDFs

  • December 10, 2025
  • 2 replies
  • 111 views

Adobe Acrobat (64-bit) version 25.001.20937

Windows 11 Enterprise 22H2

The preview mode in file explorer is off. 

Can I get a checklist of options I can go through to stop this error from appearing? 

 

2 replies

Participant
December 10, 2025

Here is a temporary fix (hoping Windows 11 updates to resolve this issue). Run this powershell script (admin mode) on your PC. It will basically safelist all locations so that File Explorer will not block the PDF(s) from being previewed. If you are afraid of running the script, I recommend running it thru AI and asking for a break down of what exactly it's doing:

# Allow previews for files marked Internet Zone (ZoneId=3)

$paths = @(
"HKCU:\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3",
"HKLM:\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3",
"HKCU:\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Lockdown_Zones\3",
"HKLM:\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Lockdown_Zones\3"
)

foreach ($path in $paths) {
# Ensure the key exists
if (-not (Test-Path $path)) {
New-Item -Path $path -Force | Out-Null
}

# Set 180F = 0 (DWORD)
New-ItemProperty -Path $path -Name "180F" -Value 0 -PropertyType DWord -Force | Out-Null
}

Amal.
Legend
December 10, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

Is this an issue with all the PDFs or with a specific PDF file? Please try with a different PDF file and check.

 

Also, update the Acrobat application to the latest version 25.01.20997 Go to Help > Check for updates and reboot the computer once. 

 

You may also check the steps shared in the correct answer marked in the similar discussion https://adobe.ly/4pCwlN8 and see if that helps. 

 

Let us know how it goes.

 

~Amal

 

December 10, 2025

Hi Amal,

Thank you for your reply. I appreciate your help. It appears to be specific PDF files. I will double-check with the user and get back to you. I will let my team know you recommend updating the Adobe app to the latest version. I will read the similiar discussion for help. I will let you know how it goes.

 

Best regards,

- Jim