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Question

Bad Request Error Message

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For the past week I have received this message whenever I try to open or download and open a PDF. I cleared the browsing history, cache and restarted my computer. Does anyone have any insight?

F

fierce_experience3657

Participant

Removing the Acrobat extension in Chrome and restarting the computer fixed it for me!

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F

fran�oise_6404

Participant

I am having the same problem with Chrome. I have removed the extension, I have cleared browsing data and it still does not work. Does Adobe could solve the problem with Chrome? Thanks in advance.

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L

leenc

Participant

We are also having this problem with users at my workplace.

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D

dhillinmkewi

Participant

The Extension does not work properly. It eliminated the preview popup and created this Bad Request Message. Uninstall and all works fine.

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Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

Usually, a very large Cookie triggers this error, and so the request header field exceeds the decided limit for the Web Server.

Try out the below workarounds and see if any help:

If you had clearing cookies no effect, please try to clear "all site data."

Go to Settings> Privacy and services> Under the “Clear browsing data” section, click the Choose what to clear button and click all.

Reset your Edge browser.

Go to "edge://settings/reset", click "Reset" then restart your edge and check the issue.

Also, if you use previous version of edge, try to update to the latest version of edge, please check edge://settings/help.

You may also try using a different web-browser and see if that works.

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M

mary_1489Author

Participant

Thank you for your response! The strange thing is, I am using Chrome! I tried using Edge and it worked fine, but it still won't allow me to open PDF's in Chrome after I download it. I use Chrome for many reasons, and really need this to be able to open the file. Any other suggestions?

I did see in another forum that it may be a Chrome issue and Adobe was working with them to have it corrected? I've been using it fine for 2 years and all of a sudden, it stopped working.

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L

Leiza_0408

Participant

We are also having this "Bad Request" error at our organization. We also use Chrome.

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