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Participating Frequently
April 13, 2021
Question

Big PDF files will make Acrobat stuck

  • April 13, 2021
  • 4 replies
  • 2429 views

Dowload the PDF which causes stuck 

the PDF which writes in Chinese has 1820 pages,everything is good when reading before about 1000 pages.you can turn to 1600+ pages,everytime when I scroll a little,Acrobat will get stuck for a few seconds and return to normal.

However,An English PDF which is more than 2000 pages won't be stuck.I‘m not sure whether many pictures in the PDF I upload causes this bug or not.

The PDF stuck in Acrobat won't stuck in other PDF readers,such as google chrome,Microsoft edge.So I think it's a bug of Acrobat,hope it will be fixed soon.

This topic has been closed for replies.

4 replies

vinolzyAuthor
Participating Frequently
April 14, 2021

optimized PDF also doesn't work.it runs smoothly by Microsoft Edge and Foxit,so I don't think it's the issue of the PDF itself.Other PDF readers perform good on my computer and it won't be stuck on the user "try67" 's computer,it may be the issue of compatibility.

Acrobat performs good before 1600 pages,it will be stuck after that,I'm not sure 'try67' had tried page 1600+.

vinolzyAuthor
Participating Frequently
April 14, 2021
Luke Jennings3
Community Expert
Community Expert
April 13, 2021

Try saving as an optimized PDF, (File> Save as other> Optimized PDF), this may remove the elements that are slowing Acrobat. I would try the Convert smooth lines to curves setting first, and if that doesn't help, try the others. Or select all of the discard options, unless there is something you specifically need to keep.

I did not download your PDF and test this.

vinolzyAuthor
Participating Frequently
April 13, 2021

my Version:Adobe Acrobat Pro DC 2021.001.20142 32bit.

By the way Acrobat XI Pro also has this issue.

try67
Community Expert
Community Expert
April 13, 2021

Try installing the 64-bits version of Acrobat: https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

vinolzyAuthor
Participating Frequently
April 13, 2021

Same issue on 64bit.Does the PDF I upload be stuck on your computer?

try67
Community Expert
Community Expert
April 13, 2021

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

vinolzyAuthor
Participating Frequently
April 13, 2021

my Version:Adobe Acrobat Pro DC 2021.001.20142 32bit.

My OS: WIN10 Pro  v19041.264