Big white box

Forum|Forum|6 years ago
October 30, 2019
2 replies
373 views

Running Mac 10.14.16 on my laptop. This is a licensed version. Why do I get a big white box across the whole document whe I try to email or share? The program is then frozen and I have to froce quit.

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AkanchhaS8194121

Legend

Hey there!

As asked by expert, it would be more easier for us to understand if you'll share the exact version of Adobe application you are working on.

If its Acrobat/Reader, then here is how to identify the version: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Thanks,

Akanchha

andrewr73526736Author

Participant

After hours with an Adobe expert I gave up. I backed up my data and did a hard reset on my Mac. The first thing that I did was to install the adobe Cloud software. It works fine now. Unfortunatly it was alot of work. Quite frustrating.