Billing Issues

Question

Hi all, how did you successfully cancel your subscription? I took the trial and cancelled before 7 days, on the 5th day to be exact. They have been trying to bill my account ever since and I tried so many times to cancel, today they succeeded taking my food money &#128532;. I logged on again to cancel, now they are trying to take 2k from my account apparently for cancelation. Please help me, this is too much for me &#128557;&#128557;

Jeffrey_A_Wright · Answer

Lerato, thanks for posting your question about managing your subscription to this public discussion forum. I can confirm that you successfully canceled your plan under this account a few years ago. If you do have an active subscription, please make sure to log in under the account you used to make the purchase if you want to access it or manage the subscription. For additional information on how to self-cancel most Adobe subscriptions, see https://adobe.ly/3GBdGiS.

If you need to regain access to the account you used for your purchase, Lerato, then see https://adobe.ly/3RM9cbG for details on how to request a password reset. ^JW

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