Billing Issues

Question

I needed to change my email for my Acrobat subscription. Ever since I updated the email, I no longer have access to the premium services, yet I am billed monthly. Each time I talk to the chat or a representative, they continue to say they cannot locate an account, but ask me for my full credit card number to locate the account. I have an invoice number and my name, yet they want my credit card information. I feel like they are scamming me. I have had this account for years and cannot access the premium services. Has anyone else had this issue?

Jeffrey_A_Wright · Answer

Danita, thanks for posting. I can confirm there is no active subscription under the account you used to create this public discussion thread. Please see https://adobe.ly/466GwBB for information on how to locate the account with an active subscription. Once you are logged in with the correct account, you will then be able to access the services you are paying for. ^JW

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