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Blank All tools Pane | MacOS Tahoe 26.2 |Acrobat Pro with Accessibility tool

Forum|Forum|1 month ago
June 18, 2026
9 replies
101 views

MacOS Tahoe 26.2 using Acrobat Pro, anyone noticing the newest Adobe Acrobat update Build: 26.1.21662.0 when you select Accessibilty tool the next window is blank, suggested solution is to disable New Acrobat, is this going to be fixed soon

Correct answer Anand Sri Bhattacharya

Hi All,

Thanks for your patience and cooperation on this.

The patch is available with the fix 26.001.21691, Planned update, Jun 25, 2026. Please install the latest build of Acrobat from Menu (Win) | Acrobat (Mac) > Help > Check for updates. Restart the machine after installing the updates, and check the performance of the app.

Let us know if you experience any issues after installing the latest build

Regards,

Anand Sri.

Anand Sri Bhattacharya

Correct answer

Community Manager

Hi All,

Thanks for your patience and cooperation on this.

The patch is available with the fix 26.001.21691, Planned update, Jun 25, 2026. Please install the latest build of Acrobat from Menu (Win) | Acrobat (Mac) > Help > Check for updates. Restart the machine after installing the updates, and check the performance of the app.

Let us know if you experience any issues after installing the latest build

Regards,

Anand Sri.

Anand Sri Bhattacharya

Community Manager

Hello @Rick22886273nv7v

The issue has been fixed from the product side, and there is no change in the app version. Please restart the Acrobat, and the machine once. Check the performance, and let us know if you experience any issues.

Regards,

Anand Sri.

T

tyler_0542

Participant

We’re having similar issues in our organization with another user and myself. Multiple documents, persists after uninstall + reinstall.

One Workaround that’s helped is to click ‘View’ > ‘disable New Acrobat’ from the menu bar, but it quite drastically changes the app’s layout and appearance.

Anand Sri Bhattacharya

Community Manager

Hello @tyler_0542

I hope you are doing well, and we’re sorry for the trouble.

The product team has already started deploying the fix, and it may take some time to reflect at your/user’s end.

I will update you once the fix is available with the public release.

Thanks so much for your patience on this. 🙏🏼

~Anand Sri.

R

Rick22886273nv7vAuthor

Participating Frequently

AS YOU SEE HERE 2 DIFFERENT DOCUMENTS 2 DIFFERENT TOOLS SAME RESULT, BLANK WINDOW

Anand Sri Bhattacharya

Community Manager

Thank you for sharing the details @Rick22886273nv7v

We have reported a similar issue to the product team, and they are working on a fix. We’ll update this thread once the fix is validated and is available with a public build.

Thanks for your cooperation on this.

Regards,

Anand Sri.

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please update the application to the latest version 26.001.21677 Planned update, Jun 17, 2026 from the help menu > check for updates and reboot the computer once and see if that works.

Let us know if you experience any trouble and need more help.

~Amal

R

Rick22886273nv7vAuthor

Participating Frequently

Updated and still has the same issue

Anand Sri Bhattacharya

Community Manager

Hello @Rick22886273nv7v

I hope you are doing well, and we’re sorry for the trouble.

Could you please share a screenshot of the screen you are getting? Is it happening with all the PDFs, or with a specific PDF?

Can you try accessing any other tools and see if you still get the same blank window?

We’re here to help, just need more info.

Regards,

Anand Sri.

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