Blank Pop-up screen after launching Acrobat Pro

Forum|Forum|2 years ago
July 26, 2023
2 replies
698 views

Hi everyone, few users from my team have reported the same issue for the last few days. When they launch the Acrobat Pro, in a few seconds appears, a blank white window with a "loading icon".

Actions taken:

1. Update to the latest version.

2. Reinstall the app.

3. Run as Administrator.
4. Remove any stored credentials that have Adobe User in Windows Credential Manager. ( as it was mentioned here Solved: Re: Strange Pop-Up Window Appears When Opening Ado... - Adobe Support Community - 12417429 )

Unfortunately, non of the actions I took solved the issue.

You can see the issue on the screenshot.

This topic has been closed for replies.

K

Keren5FF4

Participant

I can confirm we have the same issue, on multiple computers. What is the solution? Your software is basically useless at the moment.

mariahweyne

Inspiring

Try to change these settings.

AkanchhaS8194121

Legend

Hi @Sporting Group IT

Sorry to hear about the trouble caused, and we appreciate that you have shared the troubleshooting steps performed.

Since it's still not working even after uninstalling and updating the application. Please help us with the following logs:

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Note: share the logs by uploading them to any cloud storage.

Thanks,

Akanchha

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