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Participant
October 22, 2015
Answered

Blank "Save As PDF" screen? Acrobat DC won't let me Save As.

  • October 22, 2015
  • 12 replies
  • 44040 views

Hi,

Every time I try to "Save As" in Acrobat DC on my Mac, it just pulls up a blank screen - completely blank with no text or options whatsoever.  For example, if I create a PDF from multiple files, it will combine the files into a binder but won't allow me to save it from there.  If I then click to close the file, it will ask me if I want to save it.  When I click "yes" the blank screen will also pop up. 

I have tried the following:

- Uninstalling and reinstalling

- Restarting my computer

- Updating Acrobat DC through Creative Cloud

I am running OSX 10.9.4 on a 2.9ghz Intel Core i7 MacBook Pro w/ 8Gb ram and 80Gb of available space

Any suggestions? Thanks!

Correct answer Anubha Goel

Hi aarong8931815,

Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

Click OK and then relaunch Acrobat.

Let me know how it goes.

Regards,

Anubha

12 replies

Participant
April 26, 2017

Yes, thank you. It was frustrating before I came here and found your answer!

Anubha Goel
Anubha GoelCorrect answer
Participating Frequently
October 23, 2015

Hi aarong8931815,

Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

Click OK and then relaunch Acrobat.

Let me know how it goes.

Regards,

Anubha

Participant
October 23, 2015

Yup, that's the trick! Thanks for your help.

On Fri, Oct 23, 2015 at 10:27 AM, Anubha Goel <forums_noreply@adobe.com>

Anubha Goel
Participating Frequently
October 26, 2015

Your welcome aarong8931815

Regards,

Anubha