Blue screen error since Acrobat update

Question

Help! Acrobat automatically updated on my computer today.  Now, each time I try to print from Acrobat I get a bluescreen stop code error APC_INDEX_MISMATCH with win32kfull.sys as the "what failed" indicator.  Forces me to reboot and happens every time on printing only.  Anyone seeing the same or have any ideas on how to fix?  Thanks.

davida42363638 · Accepted Answer

I can now confirm the above fix works. Short version is that, depending on your version of Windows, all you need to do is uninstall one of the Windows updates below:

KB5000802

KB5000808 or

KB5000822

Thank you Dov for pointing me in the right direction and apologies to Adobe for thinking this was an Adobe issue.

Dov Isaacs · Answer

Acrobat runs under Windows as an application and as such cannot by itself cause a BSOD (Blue Screen of Death). However, this past week, one of the automatic Microsoft Windows 10 updates is known to have caused BSODs with certain printer models. A patch is now available from Microsoft. Try seeing if Windows Settings => Update & Security offers an update now. Otherwise you may need to contact Microsoft Technical Support to get a pointer to manually install that fix.

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