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Participant
September 21, 2026
Answered

Bonjour, j utilise un Mac, impossible d'ouvrir l application adobe. J'ai supprimé, désinstallé...tout essayé.;; rien ne fait j ai pas de message d erreur. Rien l application s ouvre pas

Bonjour, j utilise un Mac, impossible d'ouvrir l application adobe. J'ai supprimé, désinstallé...tout essayé.;; rien ne fait j ai pas de message d erreur. Rien l application s ouvre pas. Que faire … rien ne marche. 

    Anand Sri Bhattacharya
    Community Manager
    September 21, 2026

    Hello ​@Charismatic_darebdd6 

     

    I hope you are doing well, and thanks for reaching out to us and sharing the details. Sorry for the trouble.

     

    Please close all the Adobe-related applications, including Acrobat. Restart the computer. Trash all the downloaded setup files related to Acrobat. Then use the Acrobat Cleaner tool to remove any leftover installation or corrupt files. 

    Restart the computer. Ensure all mandatory and optional OS updates are installed. Then create a test user profile with full admin rights or enable the root account. Download and install Acrobat and check the performance. 

     

    To enable the root account, please check this article: https://support.apple.com/en-in/102367

     

    I hope this helps, and please let us know how it goes, and reach out if you experience any issue, or need any help.

     

    Regards,

    Anand Sri.

     

     

     

    3 replies

    Meenakshi Negi
    Community Manager
    Community Manager
    September 21, 2026

    Hi Charismatic_darebdd6,


    Thank you for reaching out, and sorry for the trouble caused.

    Could you please confirm the OS version on the Mac? Also, did you make any recent changes that might have caused this behavior?


    Thanks,

    Meenakshi

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    Participant
    September 21, 2026

     

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    Anand Sri Bhattacharya
    Community Manager
    Community Manager
    September 21, 2026

    Hello ​@Charismatic_darebdd6 

     

    I hope you are doing well, and thanks for reaching out to us and sharing the details. Sorry for the trouble.

     

    Please close all the Adobe-related applications, including Acrobat. Restart the computer. Trash all the downloaded setup files related to Acrobat. Then use the Acrobat Cleaner tool to remove any leftover installation or corrupt files. 

    Restart the computer. Ensure all mandatory and optional OS updates are installed. Then create a test user profile with full admin rights or enable the root account. Download and install Acrobat and check the performance. 

     

    To enable the root account, please check this article: https://support.apple.com/en-in/102367

     

    I hope this helps, and please let us know how it goes, and reach out if you experience any issue, or need any help.

     

    Regards,

    Anand Sri.

     

     

     

    Translate