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Anonymous
Jan 12, 2018 11:09 PM UTC
Answered

Brother Printer won't print PDFs

Hello, my Brother Printer (HL-L23200) will not print PDFs opened with Adobe Acrobat DC. I have tried on both of my laptops and I wonder if there is something I can do? I tried restarting the printer, the laptops, updating the software. Sometimes I get a note saying the printer memory is full. I called the Brother customer service and they said it was on the PDF end (I can print other documents, Word, etc). Any help would be appreciated, thanks.

AnandSri
AnandSriCorrect answer
Legend
Feb 19, 2018 5:18 PM UTC

Hello Soniak,

Sorry for the delayed response and inconvenience caused. Please refer to the following KB docs which discuss the similar issue and scenario Troubleshoot PDF printing in Acrobat and Reader Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Out of memory error when printing with Acrobat DC but not Preview Link: https://forums.adobe.com/thread/1860787

If the issue persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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5 replies

Anonymous
Sep 19, 2019 8:06 AM UTC

My printer(Brother MFC L2701D) also not printing PDFs for the last 2-3 days. It is really annoying to me. I want to fix Brother printer offline on Windows 10 immediately. Please help!!!

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defaulti5j8km8y4jbp
Participant
Oct 1, 2020 4:55 PM UTC

I have the Brother HL-5340D and Windows 10 pro 64 bit. I can print everything else just fine. I open adobe Acrobat DC and try to print. Nothing happens and Adobe causes the printer to be disconnected. I have to remove the printer and reinstall the printer. I tried to Print as Image, same thing. Adobe disconnects the printer and nothing prints. Tell me one thing do I have to pay a monthly fee to print a PDF document.

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defaulti5j8km8y4jbp
Participant
Oct 1, 2020 11:50 PM UTC

I downloaded and installed Windows 10 update 2004 and now able to print the pdf document. I used the Print as image option.

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AnandSri
AnandSriCorrect answer
Legend
Feb 19, 2018 5:18 PM UTC

Hello Soniak,

Sorry for the delayed response and inconvenience caused. Please refer to the following KB docs which discuss the similar issue and scenario Troubleshoot PDF printing in Acrobat and Reader Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Out of memory error when printing with Acrobat DC but not Preview Link: https://forums.adobe.com/thread/1860787

If the issue persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Translate
    ra_6477
    Participant
    Jan 12, 2025 3:07 PM UTC
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