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Andrew22498336n9o2
Participant
September 17, 2026
Answered

Bug: Acrobat freezes when I select Table tag

Hi,

New bug this morning. I have a PDF created via Word. When I open the tags tree and select the first Table tag intending to check the Table properties, Acrobat freezes. No other software is affected and I have to use the Task manager to exit Acrobat.

It’s a simple 4 row by 2 column table with no complex elements. I have reset the PC. I have recreated the PDF using both the Save as PDF and the PDF maker plug in, both PDFs have the same outcome. 

I’m on a PC desktop running Win 11. There are no uninstalled updates. My build of Acrobat is Continuous Release I Version 2026.002.21901 64-bit

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    September 17, 2026

    Hi Andrew22498336n9o2,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue.

    Based on your description, Acrobat freezes when you select a tag in the Accessibility Tags panel, even after recreating the PDF from Word using both Save as PDF and the Acrobat PDFMaker add-in.

    Since the issue occurs with multiple newly generated PDFs and appears immediately when interacting with the table tag structure, please try the following to help isolate the issue:

    1. Repair Acrobat installation

    • Go to Menu > Help > Repair Installation.

    • Restart Acrobat and test again.

    1. Reset Acrobat preferences: Corrupted preferences can sometimes cause issues with the Accessibility and Tags panels.

    1. Disable Protected Mode temporarily for testing

    • Go to Menu > Preferences > Security (Enhanced).

    • Temporarily disable Protected Mode at startup, restart Acrobat, and test the PDF.

    • If there is no change, re-enable the setting after testing.

    1. Try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    If Acrobat continues to freeze after the above steps, please collect the following information:

    • Does the issue occur with all tagged PDFs or only PDFs generated from specific Word documents?

    • Can you share a sample PDF (after removing any sensitive information)?

    • Does Acrobat freeze only when selecting the Table tag, or does it also happen when selecting other tags such as P, H1, or Figure?

    • Collect the logs using the Adobe Acrobat Diagnostic. Once the logs are collected, share the log ID with us.

    Let us know how it goes.


    Thanks,

    Meenakshi

    View reply

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    September 17, 2026

    Hi Andrew22498336n9o2,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue.

    Based on your description, Acrobat freezes when you select a tag in the Accessibility Tags panel, even after recreating the PDF from Word using both Save as PDF and the Acrobat PDFMaker add-in.

    Since the issue occurs with multiple newly generated PDFs and appears immediately when interacting with the table tag structure, please try the following to help isolate the issue:

    1. Repair Acrobat installation

    • Go to Menu > Help > Repair Installation.

    • Restart Acrobat and test again.

    1. Reset Acrobat preferences: Corrupted preferences can sometimes cause issues with the Accessibility and Tags panels.

    1. Disable Protected Mode temporarily for testing

    • Go to Menu > Preferences > Security (Enhanced).

    • Temporarily disable Protected Mode at startup, restart Acrobat, and test the PDF.

    • If there is no change, re-enable the setting after testing.

    1. Try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    If Acrobat continues to freeze after the above steps, please collect the following information:

    • Does the issue occur with all tagged PDFs or only PDFs generated from specific Word documents?

    • Can you share a sample PDF (after removing any sensitive information)?

    • Does Acrobat freeze only when selecting the Table tag, or does it also happen when selecting other tags such as P, H1, or Figure?

    • Collect the logs using the Adobe Acrobat Diagnostic. Once the logs are collected, share the log ID with us.

    Let us know how it goes.


    Thanks,

    Meenakshi

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