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Andrew22498336n9o2
Participant
Sep 17, 2026 5:05 AM UTC
Answered

Bug: Acrobat freezes when I select Table tag

Hi,

New bug this morning. I have a PDF created via Word. When I open the tags tree and select the first Table tag intending to check the Table properties, Acrobat freezes. No other software is affected and I have to use the Task manager to exit Acrobat.

It’s a simple 4 row by 2 column table with no complex elements. I have reset the PC. I have recreated the PDF using both the Save as PDF and the PDF maker plug in, both PDFs have the same outcome. 

I’m on a PC desktop running Win 11. There are no uninstalled updates. My build of Acrobat is Continuous Release I Version 2026.002.21901 64-bit

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Sep 17, 2026 9:18 AM UTC

    Hi Andrew22498336n9o2,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue.

    Based on your description, Acrobat freezes when you select a tag in the Accessibility Tags panel, even after recreating the PDF from Word using both Save as PDF and the Acrobat PDFMaker add-in.

    Since the issue occurs with multiple newly generated PDFs and appears immediately when interacting with the table tag structure, please try the following to help isolate the issue:

    1. Repair Acrobat installation

    • Go to Menu > Help > Repair Installation.

    • Restart Acrobat and test again.

    1. Reset Acrobat preferences: Corrupted preferences can sometimes cause issues with the Accessibility and Tags panels.

    1. Disable Protected Mode temporarily for testing

    • Go to Menu > Preferences > Security (Enhanced).

    • Temporarily disable Protected Mode at startup, restart Acrobat, and test the PDF.

    • If there is no change, re-enable the setting after testing.

    1. Try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    If Acrobat continues to freeze after the above steps, please collect the following information:

    • Does the issue occur with all tagged PDFs or only PDFs generated from specific Word documents?

    • Can you share a sample PDF (after removing any sensitive information)?

    • Does Acrobat freeze only when selecting the Table tag, or does it also happen when selecting other tags such as P, H1, or Figure?

    • Collect the logs using the Adobe Acrobat Diagnostic. Once the logs are collected, share the log ID with us.

    Let us know how it goes.


    Thanks,

    Meenakshi

    View reply

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Sep 17, 2026 9:18 AM UTC

    Hi Andrew22498336n9o2,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue.

    Based on your description, Acrobat freezes when you select a tag in the Accessibility Tags panel, even after recreating the PDF from Word using both Save as PDF and the Acrobat PDFMaker add-in.

    Since the issue occurs with multiple newly generated PDFs and appears immediately when interacting with the table tag structure, please try the following to help isolate the issue:

    1. Repair Acrobat installation

    • Go to Menu > Help > Repair Installation.

    • Restart Acrobat and test again.

    1. Reset Acrobat preferences: Corrupted preferences can sometimes cause issues with the Accessibility and Tags panels.

    1. Disable Protected Mode temporarily for testing

    • Go to Menu > Preferences > Security (Enhanced).

    • Temporarily disable Protected Mode at startup, restart Acrobat, and test the PDF.

    • If there is no change, re-enable the setting after testing.

    1. Try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    If Acrobat continues to freeze after the above steps, please collect the following information:

    • Does the issue occur with all tagged PDFs or only PDFs generated from specific Word documents?

    • Can you share a sample PDF (after removing any sensitive information)?

    • Does Acrobat freeze only when selecting the Table tag, or does it also happen when selecting other tags such as P, H1, or Figure?

    • Collect the logs using the Adobe Acrobat Diagnostic. Once the logs are collected, share the log ID with us.

    Let us know how it goes.


    Thanks,

    Meenakshi

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