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Frans v.d. Geest
Community Expert
Frans v.d. GeestCommunity Expert
Community Expert
Oct 9, 2026 10:11 PM UTC
Question

Bug with MacOs 27.1 Golden Gate and scroll bar prefs

On MacOS 27 Acrobat hangs on start when the option ‘Always show Scroll bars’ is selected. Only solution is to delete the user preferences, then restart Acrobat (and do not check Always show scroll bars again of course…)

    2 replies

    justlearn
    Community Expert
    justlearnCommunity Expert
    Community Expert
    Oct 11, 2026 7:43 AM UTC

    ​@Frans v.d. Geest Sorry to hear that you are having issues. It’s one of many reasons why I don’t rush and update my MacBook Tahoe to Golden Gate. Curious, did you also try ‘Disable new Acrobat?’ — Does it give you the same issue under the ‘Classic’ interface?

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Oct 12, 2026 1:20 PM UTC

    Hi Frans v.d. Geest,


    Hope you are doing well!

    Thank you for reporting this. We will share the information with the team to check this.

    If there is any update, we will let you know.


    Thanks,

    Meenakshi

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