Building a pdf document in Profile tax software for e-signature

Question

I have a Mac PC and therefore need to use parallel windows 11 in order to file income taxes, using Intuit Profile tax software. Last year I was able to build pdf files and save them in Profile and then send them for e-signatures but this year I upgraded my computer to a new model. Since then I'm having a challenge in building and saving the pdf files. I'm able to access the menu and select print/print pdf but the menu option disappears after I select build pdf and nothing shows up on the screen. When I check where the files should be saved or stored, there is no record that the files were saved. Please help! Client are getting impatient. Need to get this matter resolved ASAP.

Thanks in advance,

Andrea S

Meenakshi_Negi · Answer

Hi Andrea288163662fdb,

Thank you for reaching out, and sorry about the delay in response.

Could you please confirm from which application you are trying to create PDF and the options you use for that?

It does not seem that you are using the Adobe application. Please check and confirm.

If you are using third-party software, you will need to contact the support team for that software.

Let us know if we can be of any help.

Thanks,

Meenakshi

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