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H
HenriBonnard
Participant
December 31, 2020
Question

Button – Open a File

  • December 31, 2020
  • 2 replies
  • 1056 views

Hello! 

 

Please redirect me if this issue has already been discussed, but unforutnately, I haven't been able to find an answer to this question here. 

 

I received a PDF file with a button and by clicking on that button, another PDF file opens (that second file is not spearately stored on my drive). Now, I'm trying to replicate this.

 

Everything works just fine, but when sharing my file with someone else, they get an error message when clicking on the button. I believe the reason is that the other person does not have the second file (that it supposed to open when clicking on the button) stored on their laptop. The purpose here is that you cannot access to the second file unless you click the button in the first PDF file (so sharing both files at the same time wouldn't work, unfortunately).

 

Curious to hear your thoughts! Thank you. 

This topic has been closed for replies.

2 replies

G
George_Johnson
Inspiring
December 31, 2020

It's likely that the PDF that is opened as a result of clicking the button is included in the PDF as a file attachment. This means that it is not separately available on the users machine or an accessible network. If you need help setting up a link to an attached PDF, post again.

AkanchhaS8194121
AkanchhaS8194121
Legend
December 31, 2020

Hi,

 

Thanks for the detailed description.

Your understanding about the issue is absolutely correct. When you create a button and attach a file to an PDF. Then the attached file should be accessible for the end user. 

Which means, the second file should be saved on their machine or should have been saved to a shared location (which is given proper permission) from where its path is accessible.

 

You are able to access the second file, because you have it available in your system. When end user is trying to open, they can't, because it can't be found for them.

So, provide a path to the button

 

These two documents will help you setting up your PDF attachment: https://helpx.adobe.com/acrobat/using/links-attachments-Please o through it:  https://helpx.adobe.com/acrobat/using/links-attachments-pdfs.html#create_and_link_a_destination

https://helpx.adobe.com/acrobat/using/setting-action-buttons-pdf-forms.html#add_a_button_to_an_acrobat_pdf_form 

 

Thanks,

Akanchha 

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