C136 Error on a Mac

Question

Unable to install Adobe Acrobat Pro DC from the standalone installer (C136 error) or from Creative Cloud (183 error). I have removed all Adobe apps using the uninstaller and the cleaner tool. I've also gone through the root and user library and removed anything Adobe related I could find before attempting any sort of reinstall (done this process three times). I tried the repair tool for AAM I found in another post but no luck. I continue to get these errors everytime I try to install Acrobat Pro DC. Can anyone help me?

Amal. · Answer

Hi there

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

If the issue still persists, please try the following steps and see if that helps:

Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
Reboot the Computer
Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try installing the application there and check.

Let us know how it goes

Regards

Amal

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