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WSI_RichL
Participant
March 20, 2019
Answered

Calculated Field issue between users

  • March 20, 2019
  • 2 replies
  • 319 views

Hello all,

I've got two users both using Adobe Acrobat Pro (one on v10, one on cloud)

The v10 user has a document with calculated fields. He can edit this document, but the calculations aren't running/showing on his screen. Another user can fill out the same fields and his calculates correctly.

If the user on v10 edits the doc, and sends that edited doc to another user, the other user opens the pre-filled sheet with correct calculations.

I've verified the v10 has no updates available. What other steps can I try aside from an uninstall/reinstall?

This topic has been closed for replies.
Correct answer WSI_RichL

Hey all

Update - The user WAS using Adobe Acrobat 10 Pro. I tried to "repair" the installation (to no avail). I was able to resolve the issue by uninstalling/reinstalling Acrobat.

2 replies

W
WSI_RichLAuthorCorrect answer
Participant
April 8, 2019

Hey all

Update - The user WAS using Adobe Acrobat 10 Pro. I tried to "repair" the installation (to no avail). I was able to resolve the issue by uninstalling/reinstalling Acrobat.

try67
Community Expert
try67Community Expert
Community Expert
March 20, 2019

Are you sure they're using Acrobat? The fact it's installed doesn't mean that's what they're actually opening it in.

Ask them for full-window screenshots.

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