Call me an old guy but I miss the old Adobe!

I have no idea what Adobe is doing, but their monopoly position over the past few decades has negatively impacted the quality and stability of their programs, account licenses, helpdesk chatbot, helpdesk agents, and PDF handling for printing. As a professional, it's become nearly impossible to work comfortably with these issues.

This morning, I chatted with the helpdesk again about a problem. In November, a helpdesk employee and I canceled one license for renewal. I asked six times if it was correct, and each time I was assured it was. From January 1st, I was supposed to have one less license. To my great surprise, I received an invoice today that still included that one license, meaning it wasn't canceled! Instead of offering a solution, the representative suggested a new offer. No, I just want one license to be canceled immediately!

What happened to the days when you could get help in your own language? Now, you have to explain your problem six times in a chat and still don't get a proper answer!

I understand that piracy was a significant issue in the past, but with over 30 million users today, I wonder where the service for these paying customers has gone. It used to be possible!

If you agree, let's keep this discussion alive! I'd like to ask you, fellow Adobe users, what have you been struggling with for years and never found a solution for?