Can anyone help me decipher this crash report? Adobe Acrobat has suddenly decided to stop working.

Forum|Forum|14 days ago
April 16, 2026
1 reply
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Hi all, I updated to the latest Adobe Acrobat Pro late yesterday. I started noting it was a bit slow and glitchy today, and now it’s outright stopped letting me make any changes to pdfs without crashing and giving me this report.

I have tried repairing the installation, uninstalling and reinstalling multiple times, uninstalling my latest windows updates, deleting and restarting the PDF from scratch, creating new PDFs, testing it on a different machine, made sure I have no third party plug-ins, etc. The only thing I haven’t done is a clean install, because I’m not actually sure what the problem is I don’t want to go through the hassle if I don’t have to.

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000000565553CC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000000565553CC" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="1" address="0x00000000565501C4" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="2" address="0x0000000056550476" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="3" address="0x0000000056553955" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="4" address="0x0000000056551173" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="5" address="0x000000005655264E" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="6" address="0x0000000055A90CA0" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="7" address="0x0000000055A99039" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="8" address="0x0000000055A9677C" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="9" address="0x0000000055AA1F49" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="10" address="0x00000000545410AB" symbolname="DllCanUnloadNow"/>
<stackStatement index="11" address="0x000000005453FF5E" symbolname="DllCanUnloadNow"/>
<stackStatement index="12" address="0x00007FF980FDC396" symbolname="CallWindowProcW"/>
<stackStatement index="13" address="0x00007FF980FDA7ED" symbolname="IsWindowUnicode"/>
<stackStatement index="14" address="0x00000000547544D4" symbolname="DllCanUnloadNow"/>
<stackStatement index="15" address="0x000000005475396C" symbolname="DllCanUnloadNow"/>
<stackStatement index="16" address="0x000000005475383D" symbolname="DllCanUnloadNow"/>
<stackStatement index="17" address="0x0000000054BB6313" symbolname="AXSetInitViaPDFL"/>
<stackStatement index="18" address="0x00000000544367D8" symbolname="AcroWinMainSandbox"/>
<stackStatement index="19" address="0x00007FF70CB888BB" symbolname="CreateCoreWebview2EnvironmentSandbox"/>
<stackStatement index="20" address="0x00007FF70CC81782" symbolname="AcroRd32IsBrokerProcess"/>
<stackStatement index="21" address="0x00007FF980A8E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="22" address="0x00007FF981B2C48C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000318"/>
<register name="RBX" value="0x0000022DCCC65010"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000022DC216C3B0"/>
<register name="RSI" value="0x0000022DCBF24D90"/>
<register name="RDI" value="0x0000022DC216C3B0"/>
<register name="RSP" value="0x0000006BBCCFE778"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00000000565553CC"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>