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nathanb18398336
Participant
February 25, 2019
Answered

Can I *upgrade* (not buy from scratch) from Acrobat Standard 2017 to Acrobat Pro?

  • February 25, 2019
  • 2 replies
  • 3732 views

Clarification: I am not asking if I can purchase Acrobat Pro from scratch as if I had not already purchased Adobe Acrobat Standard. The answer to that question is an obvious yes. I'm aware.

Yesterday, I purchased Acrobat Standard, mistakenly thinking that it had the bates numbering function. Today I realize only "Pro" has that function. I am very well aware that I can just pay full price for the Pro version. My question is whether I can "upgrade" to Pro. In other words, if the price for Pro is a little bit more than the price for Standard, can I just pay that difference to get the Pro version?

I've searched this question for a while now, and the only response to this question about "upgrading" are comments providing links to the pricing page. Respectfully, that is not an answer to the question.

By analogy, let's say I purchase a hotdog and forget to ask for catchup. I realize my mistake and I turn back to the counter to ask if I can get catchup. The worker says, "Yes, you can now purchase a second hotdog, this time with catchup on it." I don't want two hot dogs: one without catchup and a second with. I just want one hotdog but I want to add catchup to it. Right? I'd prefer, all things being equal, not to have wasted the money I spent on the Standard Acrobat.

If the answer is "No, you must now face the consequences of your dumb decision," okay, I get it. But please tell me that clearly. Don't pretend that purchasing from scratch is the same thing as a simple "upgrade".

In other words, I am not looking to walk away from this transaction with both Acrobat Standard AND also Acrobat Pro. No. That's not it. Please, can I get a non-nonsequitur answer to the questions, "Can I *upgrade* from Standard to Pro?"

This topic has been closed for replies.
Correct answer John Waller

My question is whether I can "upgrade" to Pro. In other words, if the price for Pro is a little bit more than the price for Standard, can I just pay that difference to get the Pro version?

Seems to me that the answer is on the Adobe website:

Adobe products: desktop, web, and mobile applications | Adobe

  • Click the Buy now button for Acrobat Pro 2017 (the last ever perpetually licensed version available for a one-off payment. Acrobat Pro DC is subscription only).
  • Type: License upgrade
  • I already own: Acrobat Standard 2017
  • Platform: <as required>

Complete your purchase.

P.S. You've posted your question in the Creative Cloud forum which is all subscription plans. For a one-off purchase, you'd be better off posting in the Downloading, Installing, Setting Up forum.

Downloading, Installing, Setting Up

2 replies

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
February 26, 2019

My question is whether I can "upgrade" to Pro. In other words, if the price for Pro is a little bit more than the price for Standard, can I just pay that difference to get the Pro version?

Seems to me that the answer is on the Adobe website:

Adobe products: desktop, web, and mobile applications | Adobe

  • Click the Buy now button for Acrobat Pro 2017 (the last ever perpetually licensed version available for a one-off payment. Acrobat Pro DC is subscription only).
  • Type: License upgrade
  • I already own: Acrobat Standard 2017
  • Platform: <as required>

Complete your purchase.

P.S. You've posted your question in the Creative Cloud forum which is all subscription plans. For a one-off purchase, you'd be better off posting in the Downloading, Installing, Setting Up forum.

Downloading, Installing, Setting Up

nathanb18398336
Participant
February 26, 2019

Perfect, that works. Thanks.

Abambo
Community Expert
Community Expert
February 26, 2019

I suppose buying and upgrading is more expensive than simply buying. I would have tried to negotiate the upgrade to the difference price of 2017 and 2017 pro.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
February 25, 2019

A non-sequitor doesn't make much sense.  Probably not what you want.

Log-in to your Adobe account and hit manage plans.  You should be able to upgrade to Acrobat DC.

Adobe Account

Nancy O'Shea— Product User & Community Expert
nathanb18398336
Participant
February 26, 2019

It was a one-time purchase of $298. I don't have an ongoing plan. I'm not looking to switch subscription plans because there was no initial subscription plan to begin with.

[Also, by "non-nonsequitur" I am referring to an answer that is not a nonsequitur. I've been getting nonsequitur answers in the sense that I've been asking, "Can I upgrade?" and I keep getting the response, "Yes, you can purchase from scratch." I already know that I can purchase from scratch. I want to know if I can *upgrade* my one time purchase.]

Nancy OShea
Community Expert
Community Expert
February 26, 2019

This is a user forum.  Contact customer care via online chat.

Contact Customer Care

Nancy O'Shea— Product User & Community Expert