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Participant
March 19, 2024
Question

Can no longer edit certain pdf documents

  • March 19, 2024
  • 1 reply
  • 258 views

When I try to edit invoices, I get these overlapping boxes that don't allow me to edit specific text.  This just started happening when I try to edit invoices.  If I save an excel spreadsheet to pdf, I can edit.  I used to get a "box" around each specific field but now it looks like this - 

 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 27, 2024

    Hi there 
     
    Hope you are doing well and sorry to hear that
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

     

    If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/4cuWAPh

     

    If it still doesn't work, please share the PDF in question so we can check it further at our end.

     

    ~Amal

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