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Kayla30006322408p
Participant
October 16, 2024
Question

Can no longer filter by comment status (completed, rejected, etc.) with new Acrobat UI

  • October 16, 2024
  • 1 reply
  • 266 views

Since the new Acrobat UI was released, I haven't been able to filter my comments by status consistently. Sometimes the option is there and sometimes it's not. As of today, I'm on version 2024.003.20180 and on a Mac.

 

I know some of my clients use a project management software where they can make comments in and the PDFs come back looking a little wonky sometimes (large outlined boxes, highlighted text becomes a new comment for EACH letter) but even with all of this, filtering by status was never an issue pre-new Acrobat UI. I can only filter by status now very rarely, which is the opposite of what I need when I'm often working through hundreds of comments.

 

First image shows the filter options of a PDF I created where I can filter by status. I just added in comments and set a status to test. Seems to be working fine.

 

Second image shows the same PDF that has been marked up by a client and I can no longer see the option to filter by comment status (completed, rejected, approved, etc.) — even though *ALL comments have a status set*

 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 17, 2025

Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

I have attempted to reproduce the issue on my end, and I’m pleased to report that everything seems to be working as expected. To ensure optimal performance, I recommend updating your Acrobat application to the latest version, 24.05.20320.

You can do this by following these steps:

  1. Open the Acrobat application.
  2. Navigate to Help > Check for Updates.
  3. Install any available updates.
  4. Once updated, please restart your computer to ensure the changes take effect.

After completing these steps, kindly check if the issue persists. If you encounter any further difficulties, don’t hesitate to reach out.

 

 

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