A

Anonymous

Question

Can no longer print PDFs from Acrobat

Forum|Forum|9 years ago
December 21, 2016
2 replies
4732 views

When trying to print a PDF from Acrobat Reader DC or Acrobat Reader XI, regardless of printer selected, I get a pop-up window labeled
Progress
Printing: Documentname.pdf: 0%

and it just hangs there. I have to kill the Acrobat Reader process and then if I try to print, it hangs up in the same spot again.

I have repaired, uninstalled, reinstalled, uninstalled and installed Reader XI, tried different printers, different PDF files, nothing seems to help, and this worked fine earlier.

This topic has been closed for replies.

A

Anonymous

Hi Shivam,

Its Reader DC 17.009.20058

I Also tried to install older DC or XI versions without success.

Thanks,

Jeffrey

Adorobat

Participating Frequently

Thanks for the info, Jeffrey.

Try the steps suggested in the following links:

Terminal Server Printing PDF's - Server 2012 R2 - Adobe Reader DC - Group Policy - Microsoft Remote Desktop Services - S…

Printing in Remote Desktop 2012 R2 | puters.net | All about fixin' puters

Thanks,

Shivam

A

Anonymous

Hi Shivam,

It seems that only the disable of the print rendering option already resolves the problem, especially with one of the co-workers who encountered the problem. I'll keep this in mind, if the problem is not resolved completely, I will respond again.

Thanks,

Jeffrey

Adorobat

Participating Frequently

Hi ryanw59884615,

Could you please try changing following setting and see if that works:

Launch Reader>click Edit>Preferences>select Security(Enhanced)>uncheck the box "Enable Enhanced Mode at startup">OK

Relaunch Reader and then try to print.

Please note: Disabling Protected Mode is only for troubleshooting purpose. Please enable the feature back on after troubleshooting is complete.

Could you please let me know the version of Reader DC/ Reader XI installed on the machine?

Which Operating System you have on the machine?

Are you able to print from other applications?

A

Anonymous

Hi Adobe,

We also experience this problem. We use Windows Server 2016 RDS.

After turning off Security (Enhanced) we will get the print job screen but nothing will print.

When we give the user a new windows userprofile, the problem has been fixed we print a PDF, but after a few weeks the problem returns.

Is there a solution here?

Please help!

Adorobat

Participating Frequently

Hi jeffreyflevo,

Could you please confirm the product- Reader XI/ Reader DC and the version of Reader installed?

You may refer to this link for the same: Identify the product and its version for Acrobat and Reader DC

Awaiting your response.

Thanks,

Shivam

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