Can not access or send out signature requested documents

Since yesterday I have not been able to send out any documents with fillable sections and signature requested. In the online page, the template section is gone. I can access it on my desktop, but when I try to then send it, it says there is a connection error. I can then access it in the drafts in the web version, but again, it will not let me send it. It brings up a box telling me to pay for a subscription. When I go to my account, my subscription is paid in advance until next year. I need to send these documents out, can anyone assist?