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C
ceo
Participant
February 28, 2017
Question

Can not attach a PDF to email

  • February 28, 2017
  • 1 reply
  • 1704 views

I have an employee that has Adobe Acrobat XI & Office 365 and when she tried to attach a PDF to an email from the PDF she gets this message:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default mail client."  We have tried everything.  Outlook is set as the default client etc.  She started with Adobe Acrobat 9 Pro and we upgraded her to XI. Neither one.  We can send a regular Adobe Reader document?  Other employees that have the same setup can also send there documents.  She is the only one having this trouble?  We also uninstalled and reinstalled Office 365. Any suggestions??

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    1 reply

    C
    ceoAuthor
    Participant
    February 28, 2017

    When we uninstalled and reinstalled office 365 it worked when we tested it and then it stopped working.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 28, 2017

    For compatibility between Acrobat XI and Office 2016 you need to make sure that the former is updated to version 11.0.16, at least.

    C
    ceoAuthor
    Participant
    February 28, 2017

    We have Office 2013, would this be the same case?

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