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cylindam35641206
Participant
December 16, 2017
Question

Can not create a PDF

  • December 16, 2017
  • 3 replies
  • 1168 views

I've discovered that I can not create a PDF from a Microsoft Word doc when it contains the font; Segoe UI Light or Segoe Script.  Is there a way to add this font?   It's already in my fonts on Windows 10. 

This topic has been closed for replies.

3 replies

Dov Isaacs
Dov Isaacs
Legend
December 21, 2017

If the fonts are installed on Windows 10, they should be accessible in Office applications although I will note that Office 2003 is somewhat old and may have issues under Windows 10.

If you can post a copy of a problematic Word document, we can see whether there are in fact any issues, at least with modern versions of Office and Acrobat.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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cylindam35641206Author
Participant
December 21, 2017

It seems that we may have found the problem that can be tried for anyone else having issues with creating a PDF in which the font doesn't come through but as gibberish or fails in attempting to create the file. 

I'm not sure which, if both, might have helped solve this.

1:  We opened a Word doc, added text and image, then went to "print" and selected Adobe PDF from the menu, clicked on "properties" and then clicked the tab; "settings."  Then we deselected "rely on systems font only, do not use document fonts.

2:  We also ticked Adobe PDF within the computer printer settings.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
December 20, 2017

Not all fonts are licensed to be embedded in a PDF. Sorry!

Read this more more info:

Font embedding permissions | Adobe Type

Segoe UI font licensing - Graphic Design Stack Exchange

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cylindam35641206Author
Participant
December 20, 2017

Does this mean they had a license and then lost it for that particular font?  Because before I had to update to Windows 10, I was able to create PDFS without any problem using that font previously.  I must have 500 patterns converted to PDF, all using the font I stated. 

try67
Community Expert
try67Community Expert
Community Expert
December 18, 2017

How are you converting the file from Word to PDF, exactly?

What happens when you attempt to do so?

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cylindam35641206Author
Participant
December 18, 2017

I have actually tried several ways; one is using "convert to PDF" in the tabs of Microsoft Word with the file I want to convert, open.  It starts to convert, but only gets about 10% complete.  The other way I've tried is opening Adobe PDF maker and opening the file from within the program.  I believe I've tired other alternative methods to see if anything works; but nothing does.

try67
Community Expert
try67Community Expert
Community Expert
December 18, 2017

What version of Acrobat and of Office you do have?

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