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mikeb13003563
Participant
July 2, 2021
Answered

Can Not Edit

  • July 2, 2021
  • 1 reply
  • 668 views

I have a user with Adobe Acrobat DC Pro. He opens editable PDFs, can click in the text fields of the documents but can not type in them. I ran Adobe updates, same issue, I ran repair of installation same issue. I logged the user out of DC PRO and logged my self in and same isue. If I log into the PC as Admin, DC Pro works and I can edit the fields in the same documents that did not work as the user. This is sounding like a Windows 10 User profile issue. Agree? If so, anyone know how to fix it, without deleting the users entire Windows 10 profile? Should I also try a complete uninstall of Adobe and install again? 

This topic has been closed for replies.
Correct answer mikeb13003563

The MS guide was ****. It says it's for a Domian but it's not, it wants to create a new local user account. That won't work for my domain. 

I wish the next person who finds this post the best of luck. I somehow got this fixed after 8+ hours or troubleshooting. Not sure exactly what fixed it but this is what I did.

1. Create System restore point

1a. Ran SFC /scannow

1b. Rebooted

2. uninstall all adobe products

3. Delete every single folder on the PC that has adobe attached to it, including hidden folders

4. Reboot

5. Ran CCleaner

6. Rebooted

7. The tough one... regedit.. Searched for "adobe" Deleted everything except adobenotifications... that **** was everywhere in the registry...Good luck

8. Rebooted

9. Installed Adobe again and now it works as the user who had a problem before.

IDK God Speed.

1 reply

Amal.
Amal.
Legend
July 13, 2021

Hi Mike

 

Hope you are doing well and sorry for the trouble and the delay in response. I hope you would be able to fix it by now. If the issue still exists as mentioned you are able to fill the form fields in admin profile but now in a user profile in Win 10.

 

It is the issue with the user profile, please try to repair the user profile as described here https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12f9-8e1d-95896661c5c9 and see if that helps.

 

Regards

Amal

M
mikeb13003563AuthorCorrect answer
Participant
July 15, 2021

The MS guide was ****. It says it's for a Domian but it's not, it wants to create a new local user account. That won't work for my domain. 

I wish the next person who finds this post the best of luck. I somehow got this fixed after 8+ hours or troubleshooting. Not sure exactly what fixed it but this is what I did.

1. Create System restore point

1a. Ran SFC /scannow

1b. Rebooted

2. uninstall all adobe products

3. Delete every single folder on the PC that has adobe attached to it, including hidden folders

4. Reboot

5. Ran CCleaner

6. Rebooted

7. The tough one... regedit.. Searched for "adobe" Deleted everything except adobenotifications... that **** was everywhere in the registry...Good luck

8. Rebooted

9. Installed Adobe again and now it works as the user who had a problem before.

IDK God Speed.

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