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A
anht802100
Participant
July 9, 2020
Question

Can not print 20MB PDF file with Acrobat DC but Foxit can

Dear all,

I am using Acrobat DC, check and updated already.

I have a PDF file with lots of pictures, diagram, and text. It's about 23MB and 161 pages.

When printing, it only spooling about 40-60 pages (different from time to time). Then showing that the document can not be printed.

On the printer, only about 40-60 pages printed out (duplex) while the document is 161 pages.

The same thing happen with Acrobat Reader.

I have check the printer, it's fine, quite new HP model, with enough RAM.

 

The important thing is that if I use Foxit Reader, then I CAN print that PDF files WITHOUT any issue on the same printer.

 

There could be a bug in Adobe Acrobat and Acrobat Reader.

Please investigate and fix.

Thank you

Ce sujet a été fermé aux réponses.

2 commentaires

Dov Isaacs
Dov Isaacs
Legend
July 10, 2020

It would also be necessary for us to have a sample file that exhibits the problem. Otherwise there is no way to replicate and fix the issue if it is indeed in Acrobat itself.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
A
anht802100Auteur
Participant
July 16, 2020

Dear Mr. Dov Isaacs,

 

Sorry for the late response, I did not receive reply notification email, it may be blocked by our spam engine.

 

Below is more information about the issue:

1. OS: Windows 10 pro ver 1909, and 64 bit.

2. Software: Adobe Acrobat XI Standard , ver 11.0.23

3. Printer HP LJ M651, and the driver is HP Color LaserJet M651 PCL 6, ver 61.155.1.16824

4. At this time, we have 2 PDF files that are known to the issue. The original MS Word files are printed fine, but the PDF files generated from the Word files are not.

5. All the 2 Word files and 2 PDF file are uploaded to the link: https://drive.google.com/drive/folders/16ZgZxYZiQr2wwRo0fA1w9frzKM8RMY7N?usp=sharing

 

Thank you for your support. Please make sure the file are not published anywhere else, as they are kind of my company document, it should be confidential.

swapnilsrivastava
Community Manager
swapnilsrivastavaCommunity Manager
Community Manager
July 9, 2020
 

Hi There,

 

Thanks for reporting the issue.

As of now, if you're facing this issue; please try to use Print as Image instead of direct printing as a temporary work around.

Follow these steps to do so : Open PDF > Click on Print > Click on Advanced > Checkbox for "Print as Image" > Print

Can you provide few missing information regarding the issue :

  1. OS version (WIN or MAC and version)
  2. Acrobat/Reader's version installed on which the issue is observed
  3. Name & Driver of the HP printer installed
  4. Is the same happening for all file(s) or just specific to one file
  5. Can you share the file if possible?

 

These queries will help us identify the issue.

 

Regards,

Swapnil Srivastava

A
anht802100Auteur
Participant
July 16, 2020

Sorry for the late response, I did not receive reply notification email, it may be blocked by our spam engine.

 

Your request information is:

1. OS: Windows 10 pro ver 1909, and 64 bit.

2. Software: Adobe Acrobat XI Standard , ver 11.0.23

3. Printer HP LJ M651, and the driver is HP Color LaserJet M651 PCL 6, ver 61.155.1.16824

4. At this time, we have 2 PDF files that are known to the issue. The original MS Word files are printed fine, but the PDF files generated from the Word files are not.

5. All the 2 Word files and 2 PDF file are uploaded to the link: https://drive.google.com/drive/folders/16ZgZxYZiQr2wwRo0fA1w9frzKM8RMY7N?usp=sharing

 

Thank you for your support. Please make sure the file are not published anywhere else, as they are kind of my company document, it should be confidential.

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