Skip to main content
J
james31105410ae9c
Participant
July 16, 2023
Answered

Can not print using Adobe Acrobat Pro V2023.003.20244

  • July 16, 2023
  • 2 replies
  • 1479 views

Have two printers at home - HP and Brother. 

and have two work machines (imac + macbook air).

All applications on both machines can print to either printer - yet today I now can't print any PDFs.

I get the following errors

The document could not be printed, kindly use our help page to troubleshoot.

then

There were no pages selected to print.

 

the Help page doesn't assist in resolving this and I have tried the usual steps from reinstalling, turning off machine etc, yet as it's happening to both machines - it appears to be a specific Adobe software issue.

 

 

    This topic has been closed for replies.
    Correct answer james31105410ae9c

    Adobe support team solved :)​ - it was down to a specific PDF that was corrupted - 

     

    ​"​​As this file was saved in the cloud, while downloading the file back to your system it might have gotten corrupted.

    So, in the process of flattenning, we re-saved the file to PDF. {That is by printing it to Adobe PDF} Once this is done we can save the file to new location in computer and kindly open the file in Acrobat and try printing."

    2 replies

    J
    james31105410ae9cAuthorCorrect answer
    Participant
    July 17, 2023

    Adobe support team solved :)​ - it was down to a specific PDF that was corrupted - 

     

    ​"​​As this file was saved in the cloud, while downloading the file back to your system it might have gotten corrupted.

    So, in the process of flattenning, we re-saved the file to PDF. {That is by printing it to Adobe PDF} Once this is done we can save the file to new location in computer and kindly open the file in Acrobat and try printing."

    T
    Tammy Denny
    Participant
    July 16, 2023

    ME TOO. BEEN DEALING WITH THIS ISSUE FIRST ON MY WORK COMPUTER SO I DID A SYSTEM RESTORE WHICH WAS TAKING A LONG TIME SO I WENT HOME TO FINISH MY WORK AND THE SAME THING HAPPENED. HERE I AM STILL TRYING TO RESOLVE IT AND IVE ABOUT LOST MY MIND. MY ADOBE WONT PRINT. WONT SAVE AS A PDF AND MY BOSSES ARE VERY UPSET BECAUSE I DIDN'T GET MY WORK DONE. ADOBE NEEDS TO FIX THIS PROBLEM BEFORE I LOSE MY DAMN JOB OVER IT.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices