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bob.zhangsync
bob.zhangsync
Participant
February 27, 2026
Answered

can not start the adobe acrobat pro and acrobat reader

  • February 27, 2026
  • 3 replies
  • 107 views

I installed adobe acrobat ( 25.001.21223) and adobe acrobat reader(25.001.20693) on my windows 11 intel dell laptop. I double click the icon, but nothing happened, neither of them start.

I recall I can start the adobe acrobat one time when I just finish install it. but after i close the application and double click want to restart the app, nothing happen on my laptop. 

    Correct answer AnandSri

    Hello ​@bob.zhangsync 

     

    I hope you are doing well, and thank you for reaching out. We’re sorry for the trouble you had.

     

    Could you please share more details? Are you trying to install both Acrobat and the freeware Acrobat Reader app on one machine?

    Please note that Adobe Acrobat is the premium version of the free Acrobat Reader, and Adobe does not recommend having both applications installed on the same machine. This could be the reason why you are experiencing conflicts when trying to launch the app.

     

    Please make sure you have one app installed. If you have a license or subscription to Acrobat, install it and sign in using the Adobe ID (email) associated with your purchase. You can use the Acrobat Cleaner tool to remove the other app. 

     

    Once you have the Acrobat app installed, restart the machine once, then right-click on the Acrobat icon to run it as an administrator. 

     

    Let us know if you have a different question or need assistance.

    Regards,

    Anand Sri.

     

     

    3 replies

    ram23531
    ram23531
    Participant
    March 2, 2026

    Ref this thread, see if this is your issue:  

     

    mrjohn-23
    mrjohn-23
    Participating Frequently
    February 28, 2026

    Try running Acrobat as administrator, check Task Manager for any stuck processes, or use Repair from Apps & Features. If that doesn’t work, uninstall and reinstall the latest version. Updating Windows and drivers can also help.

    AnandSri
    AnandSriCorrect answer
    Legend
    February 27, 2026

    Hello ​@bob.zhangsync 

     

    I hope you are doing well, and thank you for reaching out. We’re sorry for the trouble you had.

     

    Could you please share more details? Are you trying to install both Acrobat and the freeware Acrobat Reader app on one machine?

    Please note that Adobe Acrobat is the premium version of the free Acrobat Reader, and Adobe does not recommend having both applications installed on the same machine. This could be the reason why you are experiencing conflicts when trying to launch the app.

     

    Please make sure you have one app installed. If you have a license or subscription to Acrobat, install it and sign in using the Adobe ID (email) associated with your purchase. You can use the Acrobat Cleaner tool to remove the other app. 

     

    Once you have the Acrobat app installed, restart the machine once, then right-click on the Acrobat icon to run it as an administrator. 

     

    Let us know if you have a different question or need assistance.

    Regards,

    Anand Sri.

     

     

    bob.zhangsync
    bob.zhangsyncAuthor
    Participant
    February 28, 2026

    Hi AnandSri:

    Reader is preinstalled by company and Pro is manual installed after I applied the license. I will uninstall reader and try. Thanks for you information. 

    AnandSri
    AnandSri
    Legend
    March 2, 2026

    Sure ​@bob.zhangsync 

     

    Let us know if you experience any issues.

    Thanks,

    Anand Sri.

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