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Participating Frequently
Apr 10, 2025 8:08 AM UTC
Question

Can't copy image to PDF

 I started getting an error message while trying to add images. It doesn't matter what format the image is in. When I try to insert the image, I get an "unknown error"

Edit a PDF -> Image

Unknow error

 

Exact version of Adobe Acrobat (64-bit) (25.001.20435)

Exact OS version Windows 11 Corporate 23H2 OS build 22631.4890

 

steps to perform:

Run as administrator

Navigate to Acrobat>Edit>Preferences>Page display>check "Show large images">OK>close reopen app.

 

Open Acrobat>help>check for update

 

Navigate to Adobe Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

 

Create new REG_DWORD buseSandbox  - did not produce results

(Go to key:  HKLM\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\ImageConversionPlugin)

 

I tried all the other options before this: reinstalling, modifying security preferences, modifying signature modern UI preferences, updating from within Acrobat, repairing installation, and so on.

 

 

7 replies

Participating Frequently
Apr 28, 2025 10:35 AM UTC

The app still doesn't work correctly. Can anyone help?

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Participating Frequently
Apr 18, 2025 8:45 AM UTC

Кто то может помочь в решении данной проблемы?

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AnandSri
Legend
Apr 18, 2025 11:49 AM UTC

Hello Igor!

 

I hope you are doing well. Thanks for sharing the additional details. Could you please install the latest build of Acrobat 25.001.20458, Planned update, Apr 15, 2025, from the Menu > Help > Check for updates, install any available updates, restart the machine, and check? If the issue still persists, please collect the fresh logs and share the log ID with us.

 

Thanks,

Anand Sri.

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Participating Frequently
Apr 21, 2025 10:02 AM UTC

Hello! 

The error is repeated. I have collected a new log. Please help with the problem

2cd15762-64ca-4290-a923-3ebbff9a5321

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Meenakshi_Negi
Legend
Apr 10, 2025 8:49 AM UTC

Hi IGOR276863516m5i,

 

Thank you for reaching out.

 

Please let us know if the issue occurs when adding an image from a particular location. Also, check if it happens with a specific PDF. 

It would be helpful if you could share the screen recording of the workflow. Share the process logs using the steps suggested in the following help document: https://adobe.ly/4j6mUSO. 

 

Thanks,

Meenakshi 

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Participating Frequently
Apr 10, 2025 12:12 PM UTC

Following the instructions, I got a folder larger than 100 MB. Here is my log ID, will this be enough? 4955c23b-5cd9-4987-bdb4-cae155b966d9

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