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Inspiring
Jun 11, 2025 8:09 PM UTC
Question

Can't create a single PDF from multiple files, always makes Portfolio

When I go to Create, Multiple Files, a window shows where you have to select one of 3 options.  Combine Files, Create Multiple PDF Files, or Create PDF portfolio.  I want to Combine Files.   I choose that, click Next, and i add my files and it creates it as a portfolio anyway.

 

9 replies

try67
Community Expert
Community Expert
Jun 11, 2025 10:04 PM UTC

Are any of the files you're trying to combine signed, encrypted or were created using LiveCycle Designer?

 

[Edited: Combine, not convert...]

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Dave Creamer of IDEAS
Community Expert
Community Expert
Jun 11, 2025 10:20 PM UTC
quote

Are any of the files you're trying to convert signed, encrypted or were created using LiveCycle Designer?


By @try67

Acrobat will show a warning at the bottom of it's screen. The only difference between the two interfaces is one has red type and the newer one has black.

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David Creamer: Community Expert (ACI and ACE 1995-2023)
Inspiring
Jun 11, 2025 10:53 PM UTC

One of my files does require a password to edit the file.  So when importing it it asked for the password and I clicked Cancel at that screen for the password.  I dont want to edit the file.  But, also I do not see that red warning you are showing in that screenshot.

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Dave Creamer of IDEAS
Community Expert
Community Expert
Jun 11, 2025 8:25 PM UTC

What happens if you use the Combine Files menu/tool?

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David Creamer: Community Expert (ACI and ACE 1995-2023)
Inspiring
Jun 11, 2025 8:50 PM UTC

I'm on Windows. I believe I am on new inteface as i have no menu at the top bar.

 

If iI go to Options and I turn that off, then I can no longer click Combine Files in the top right, it grays out

 

It's silly that I clicked to create a single file, yet that checkbos of save as pdf portfolio is checked, and hidden under Options in the top.

 

 

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Dave Creamer of IDEAS
Community Expert
Community Expert
Jun 11, 2025 10:17 PM UTC

Old interface:

New interface:

 

Either one shows the window I posted a couple of hours ago. Click on Options and check your settings.

 

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David Creamer: Community Expert (ACI and ACE 1995-2023)
Dave Creamer of IDEAS
Community Expert
Community Expert
Jun 11, 2025 8:21 PM UTC

Are you on a Mac or Windows or online?

Old interface or new interface?

 

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David Creamer: Community Expert (ACI and ACE 1995-2023)