can't create layers in Visio 2021

Forum|Forum|4 years ago
January 15, 2022
2 replies
1264 views

I'm using Acrobat Pro 2017. I've upgraded Visio from 2010 (32 bit) to 2021 (64 bit). I am unable to install Acrobat as a COM Add-in with Visio 2021, and therefore cannot create layered PDFs. (I was able to do so with Visio 2010 and Acrobat Pro 2017.) Any suggested solutions / work-arounds?

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Correct answer Dave Creamer of IDEAS

Try installing the 32-bit version of Visio. I believe your version of Acrobat is only 32-bit under Windows. For plugins to work, they have to be the same.

Another option is to upgrade to Acrobat Pro DC if it's available in your area:

https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

A

Annu33602792tlst

Participating Frequently

Hi @Jim22536725lal2 ,
With our latest release on Sep 2023, we have added the support for PDFMaker add-in with Visio 64-bit. Please refer https://helpx.adobe.com/in/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html for supported versions and configurations.
If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.

Thanks & Regards

Dave Creamer of IDEAS

Correct answer

Community Expert

Try installing the 32-bit version of Visio. I believe your version of Acrobat is only 32-bit under Windows. For plugins to work, they have to be the same.

Another option is to upgrade to Acrobat Pro DC if it's available in your area:

https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

David Creamer: Community Expert (ACI and ACE 1995-2023)

J

Jim22536725lal2Author

Participant

Thank you, David. Through trial and error I learned that I had to first uninstall Office 64-bit then install Office 32-bit, then install Visio 32-bit, and now all Office apps, including Visio 2021, work properly with Acrobat Pro 2017. My sincere appreciation for your guidance.

Dave Creamer of IDEAS

Community Expert

Well, yes...

But you didn't ask about Office 64-bit in your post, or I would have mentioned it for the entire Office suite.

At some point, when you install a newer version of Acrobat Pro that is 64-bit, you should be able to go back to the 64-bit Office.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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