Can't derigister a copy on a computer that crahed.

My name is Garry Ford  I have purchased outrigh licenses for CS6, Adobe Arcobat 10. pro and Lightroom in 2013 and registered them. For some unknown reason Lightroom 5.7 does not show as being registered now, but CS6 and Adobet Acrobat 10.0 (2nd copy, first in CS6) do. I am fully aware Adobe no longer provides support for CS6.

I had CS6 complete installed on two computers and one copy of Acrobat 10.0 on a third computer.

My older computer completely crashed. Needed new processor And motherboard, but drives okay. I attached the old drives top a new motherboard processor of the same type.

When I went to run a CS6 program (any) told that I need to de-register a computer to register a new one. Understood. Should be quite simple, except it isn't! When I try to do this no option is given to let me de-register a computer - doesn't even list registered computers. This applis to both the stand alone Acrobat 10.0 which had only one of the two licenses used, and the CS6 which had both licenses used. Lightroom 5.71 works okay on the nerw computer.

What I wish to do is de-register a copy of Arcobat 10.0 and CS6 to re-install on the new computer. How do I do thios in light of above comments.

I'm loathe to unistall the existing working copy of CS6 oer remove CS6/Acrobat from my registered programs, hopefully removing all computers, for fear they will not re-install since Adobe no longer supports these programs.

Does anyone have an ideas?

Adobe itself is hopeless and despite my having a perpetual license for those programs refuses to do anything to solve the problem, saying I should buy new copies.

"To help you move forward, we would recommend one of the following options:

• Post your query in the Adobe Community Forum for peer guidance and shared experiences

• Purchase a one‑time subscription to continue using Acrobat with updated features

• Move to a subscription‑based module, where we can assist you with the best discounted price available

  Please let us know which option works best for you, and we’ll be happy to guide you through the next steps.

  Thanks for working with us,
  Adobe Customer Care"

That is an insult and outright rude and unless the matter is rersolved I will be no longer buying/using any adobe products: they don't deserve loyalty if that is now they treat customers. It is most likely also in breach of comsumer law in Australia.