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michael_hugh
Participant
April 18, 2018
Answered

Can't digitally sign in DC, but can in DC Pro

  • April 18, 2018
  • 1 reply
  • 2345 views

I have a PDF that is publicly available by the DOD that is required for some of our contract employees to fill out, digitally sign, and return.

The problem is that each on that has a version of Acrobat Reader DC cannot sign it,  They click on the "sign" and it does not open the selection of certificates.

on our versions of Acrobat DC Pro we have in the main office - we are able to click the field and select a signature.

Why would this be happening and how can we fix it without purchasing 20 additional licenses for Pro that only need to be used for this one PDF?

This topic has been closed for replies.
Correct answer Bernd Alheit

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1 reply

AnandSri
AnandSri
Legend
April 19, 2018

Hello Michael.hugh,

As per the description above, the users with Adobe Reader DC are not able to sign a PDF with certificates, Is that correct?

To sign a document with a certificate-based signature, you must obtain a digital ID or create a self-signed digital ID in Acrobat or Adobe Reader.

Ask the users to open Adobe Reader, and from Tools tab, search for Certificates, and then click on Open. Then click on Digitally Sign, using the mouse, click and drag to draw the area where the user wants to put the Digital Signature.

For detailed information, you can refer to Adobe article Certificate-based signatures, Adobe Acrobat

Make sure that the users are not trying to use the Fill and Sign feature to sign the PDF with certificates.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

M
michael_hughAuthor
Participant
April 20, 2018

We have actually already tried that.  The Digitally Sign button is grayed - the form comes from the military site and is "secured" - we can't make any modifications to it, other than fill it out.

But when we go to "click to sign" ... Literally nothing happens.  The field is there - it reacts to the "click" (by highlighting and then going back to normal) - but nothing else happens at all.

They are using CAC, so they have certificates installed.  They have been able to sign other documents.  But this is not the first time this has happened.

http://static.e-publishing.af.mil/production/1/saf_cio_a6/form/af4394/af4394.pdf

Thank you for your assistance.

Bernd Alheit
Community Expert
Bernd AlheitCommunity ExpertCorrect answer
Community Expert
April 20, 2018

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