can't install Acrobat DC, error code 121

Forum|Forum|5 years ago
August 10, 2020
1 reply
4253 views

Have issues installing Acrobat DC on my Lenovo laptop with Windows 10. Always stop at 27% installing with error code 121. Anybody knows how to fix this? Thanks

Error code 121: Error writing to the temporary file location

Error code 121 indicates that the installer has issues with the temp folder settings or access to them on your device.

Solution

Fix permissions for the temporary location.

Installation

This topic has been closed for replies.

Nancy OShea

Community Expert

In simple terms, you have a permissions problem. To install software, you need administrative level permissions. Also your anti-virus/firewall cannot get in the way. See link below.

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

If this is a Teams/Enterprise account, contact your IT dept admin.

If this is an individual account and your computer user profile has admin level rights, try right-click and select run as admin.

Nancy O'Shea— Product User & Community Expert

C

ChLVMAuthor

Participant

Thank you Nancy for your reply. However, I do have an administrative account, and disabled antivirus and firewall. But it is still the same problem. I don't know where is wrong.

I am just trying to install it from Creative Cloud, where cannot right click to run as admin. Didn't see any place to download an .exe file and then run to install.

Nancy OShea

Community Expert

Suggest you reach out to technical support via online chat.

https://helpx.adobe.com/contact.html

Nancy O'Shea— Product User & Community Expert

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