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Participant
April 29, 2023
Question

Can't install acrobat from creative cloud apps

  • April 29, 2023
  • 1 reply
  • 2350 views

I purchased acrobat pro plan recently, but acrobat license is still not activated as follow.

 

    

 

I have already tried the all solutions in following link but nothing works.  

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

I've tried uninstalling and re-installing a couple of time but still not effective.

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
April 29, 2023

Please post a screen copy of https://account.adobe.com/plans.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
April 29, 2023

The plan was canceled to prevent additional payments, but it is valid until March 2024.

 

Abambo
Community Expert
Community Expert
April 29, 2023

You have a prepaid, one-year plan that has been cancelled? To be clear, cancellation should not influence your plan until the plan expires. When did you cancel? During the 14 days into your plan?

ABAMBO | Hard- and Software Engineer | Photographer