Can’t install Acrobat Pro from CC

Forum|Forum|6 months ago
September 22, 2025
1 reply
619 views

My plan states I have the ”Acrobat Pro” version, but the version available in CC is called ”Acrobat”. I have tried uninstalling Acrobat and logging out from CC, and rebooting MacOS.

How to

Correct answer AnandSri

I closed all the Adobe applications, logged out from Creative Cloud, restarted the computer, downloaded and ran the “AdobeAcroCleanerTool” from the link provided, and installed Acrobat from the second link provided, and signed in with my Adobe ID. No difference. What else can I try?

Hello @kristian_3897

Thank you for sharing the details. The screenshot is for your Adobe Acrobat subscription. Even if it just says “Acrobat” in the Creative Cloud app, if your plan is for Acrobat Pro (as listed on https://adobe.ly/46kmGDH), it will install the Pro version. If it were Standard or Reader, it would have said that in the screenshot.

Let us know if you are experiencing any difficulties in using the app.

I hope this helps.

Thanks,

Anand Sri.

K

kristian_3897Author

Participant

Is it suppose to state “Acrobat Pro” under the ”About section” or not?

AnandSri

Legend

Hello @kristian_3897

I hope you are doing well. Thank you for reaching out and for sharing the screenshot.

We checked and verified your Adobe ID (email), which you have used to log in to the community, and see that you have an active license/subscription. Yes, it correctly says Acrobat Pro, and you have the latest version installed. Please ensure that you are logged in to the Acrobat Pro app with your Adobe ID (email).

Please sign out of Acrobat from Menu > Help > Sign out and restart the machine. Then, Launch Acrobat and sign in. To activate the app, you can also refer to this article: https://adobe.ly/4nAZQgA

Let us know how it goes.

Thanks,

Anand Sri.

K

kristian_3897Author

Participant

I followed the suggested steps in the article, but no luck. What’s the next step?

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