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sidneydavenport
Inspiring
October 24, 2025
Question

Can't install Preflight in Acrobat Pro v.25

  • October 24, 2025
  • 1 reply
  • 123 views

I have the current version of both Creative Cloud  and Acrobat Pro for Windows 11 installed. When I try to save as PDF/A (archival PDF), I get an alert that I have to manually install Preflight to Acrobat Pro to save as PDF/A. In Acrobat Pro pops up a link to install now. This link takes me to the Adobe page to download and reinstall Acrobat Pro and the loop starts over.


I tried uninstalling Acrobat Pro before reinstalling and not doing that. I searched for an Acrobat Cleaner Tool but what I found only works with a standalone version. What do I do now?

 

Windows 11 Pro 64x version 24H2

Creative Cloud version 6.8.0.821

Acrobat Pro version is 25.1.20756

 

[Title edited for clarity]

 

1 reply

Randy Hagan
Community Expert
Community Expert
October 24, 2025

Acrobat itself has the ability to create PDF/A files, through Acrobat Distiller. You may want to try this workflow and see if it works for you:

 

  • Go to your Creative Cloud application. Choose the File>Print menu command.
  • In the Printer: options box, select PostScript® File. Click the Save button.
  • Here's where your Windows system will try to slip you a mickey. The Filename: edit box will want to name your file [filename].indd.ps. you want to delete the .indd file suffix out of the middle of the file name, so it reads [filename].ps. Double suffixes in Windows file names are fraught with peril.

 

 

 

 

 

 

 

 

 

 

 

  • Open Acrobat Distiller.
  • In the Default Settings: options box, choose one of the PDF/A options, as shown above.
  • Go to the File>Open menu command, and navigate your way to your .ps file. Click the Open button, and Distiller will use that Postscript print-to-file to create your PDF/A file. When you open it, you'll see the banner above that says it claims compliance with PDF/A, as shown below. The file ain't lyin'.
  • Don't click the Enable Editing button though, or it will no longer be a PDF/A formatted file. It's for archive; it's not for changing or updating.

 

 

It's a bit of a rigamarole, but it works. For what it's worth, way back in the PageMaker days. This was the way you had to make PDF files. For the most part, that's not the case today — except for this case.

 

Hope this helps,

 

Randy